Refund Policy
This policy governs the exchange or return of products purchased from Accordionshop.ca. By making a purchase, you agree to adhere to the following terms and conditions:
- Exchange and Return Period: Products may be exchanged or returned within 7 days of the date of receipt.
- Condition of Returned Products: Returned products must be in their original condition, including all original accessories and packaging materials. Products not returned in their original condition or with missing accessories and materials may incur an additional charge.
- Return Shipping: Customers are responsible for all return shipping costs. It is recommended to provide a tracking number for returned shipments and to consider purchasing insurance coverage. Products damaged during return shipping will be assessed, and any loss of value will be deducted from the refund. In such cases, customers will be promptly contacted and provided with the necessary documentation to file a claim.
- Deductions from Refund: Any shipping costs associated with the initial purchase will be deducted from the refund amount. Additionally, a 5% processing fee will apply to all returns.
- Refund Method: Refunds will be issued via the original method of payment once the returned product is approved.
- Notification and Timeline: Prior to initiating a return, customers must contact us via email or phone. Returned items must be shipped with a tracking number or returned in person within 7 days of receipt to qualify for a refund.
Exceptions/Non-Returnable Items:
Certain items cannot be returned, including:
- Damaged goods unrelated to shipping
- Items purchased over an extended period of time
- Special ordered or customized items as per customer request
- Sale items or gift cards
- Unfortunately, returns cannot be accepted for the above-listed items.
By proceeding with a purchase from Accordionshop.ca, you acknowledge and agree to abide by this Refund Policy.